Refund Policy

We do not have warehousing facilities in Canada, and therefore all our products are shipped directly from the supplier. If you wish to return a product, you must also do so directly to the supplier in China. Please note that we do not accept returns on final sale items, underwear and swimwear.

If you want to return a product, follow these three simple steps


1. Request the return:

 Send an email to contact@nova-montreal.com with your name and request for a return. After accepting the return request, you will receive instructions on how and where to return the order.

2. Return the order:

  • Returns are accepted within 30 days of receiving the item.
  • Returned items must be unused, undamaged, and in the original packaging.
  • Customers are responsible for the return shipping costs.
  • Refunds will be processed once the returned item is received and inspected.

3. Receive the purchase amount: 

After the supplier receives the package, expect the purchase amount to be refunded to your bank account within five business days.

If you have any questions or concerns during the return process, I'll be sure to reach out for assistance.


** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.