FAQ
Frequently Asked Questions (FAQ)
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What payment methods do you accept?
- We accept all major credit cards, PayPal, and other digital payment methods.
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How long does shipping take?
- Orders are typically processed within 1-4 working days.
- Shipping times vary depending on your location. Typically, it takes 10-15 business days.
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Do you offer international shipping?
- Yes, we ship globally. Please note that shipping costs and delivery times vary based on the destination.
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Can I track my order?
- Yes, once your order is shipped, we will provide you with a tracking number so you can track it every step of the way.
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What is your return policy?
- We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
- Please note that we do not accept returns on final sale items, swimwear or underwear.
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How can I contact customer service?
- Our customer service team is available via email. Contact details can be found on our website.
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Are your payment methods secure?
- Yes, all payments are 100% encrypted and secure. We use industry-standard security measures to protect your information.
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Do you offer any warranties or guarantees?
- Yes, we offer a product warranty that covers defects in materials and workmanship. Please check the specific product page for detailed warranty information.
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How do I know which size to order?
- You can refer to our detailed size charts available on each product page. If you're between sizes or need further assistance, our customer service is here to help.
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Can I change or cancel my order after it's been placed?
- Orders can be modified or canceled within 24 hours of placement. Please contact customer service as soon as possible to make any changes.